Privacy Policy
1. Introduction
Exmoor Escapes ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our motorhome hire services, our website, and when you interact with us.
2. Information We Collect
We collect and process the following personal data:
- **Identity Data**: Name, date of birth, driving licence details.
- **Contact Data**: Address, email, phone number.
- **Payment Data**: Billing information and transaction details.
- **Technical Data**: IP address, browser type, and cookies when using our website.
- **Booking Data**: Details of your motorhome hire, including rental dates and locations.
- **Marketing Preferences**: Preferences for receiving communications from us.
3. How We Use Your Data
We process your personal data for the following purposes:
- To process and manage your motorhome hire bookings.
- To verify identity and ensure compliance with legal and insurance requirements.
- To communicate with you about your booking or inquiries.
- To improve our services and website functionality.
- To send marketing communications if you have opted in.
- To comply with legal obligations.
4. Legal Basis for Processing
We process personal data based on:
- Contractual necessity: To fulfil our agreement with you.
- Legal obligations: Compliance with UK laws, such as financial regulations and insurance requirements.
- Legitimate interests: To improve our services and marketing efforts.
- Consent: When you opt in to receive marketing communications.
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5. Data Sharing & Transfers
We may share your personal data with:
- Payment providers for processing transactions.
- Insurance providers for coverage and verification purposes.
- Law enforcement or regulatory bodies where required by law.
- Service providers assisting in booking management, website hosting, and customer support.
- Third-party marketing services, with your consent.
We do not transfer your data outside the UK or EEA unless adequate safeguards are in place.
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6. Data Retention
We retain your personal data only as long as necessary to fulfil our contractual and legal obligations. Typically:
- Booking records: 6 years (for tax and insurance purposes).
- Marketing data: Until you withdraw consent.
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7. Your Rights
Under the UK GDPR, you have the right to:
- Access your data.
- Rectify inaccurate or incomplete data.
- Request data deletion (where legally permitted).
- Object to or restrict processing.
- Withdraw consent for marketing communications.
- Request data portability.
To exercise these rights, contact us using the form on our website.
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8. Security Measures
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.
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9. Cookies & Website Tracking
Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us using the form on the website.
11. Complaints
If you believe we have not handled your data correctly, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
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12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the latest revision date.